Voluble old lady

There's an old lady in this town... I don't get to talk very often with her, but when we do, somehow we end up talking also about some particular office that offers a really dreadful service.  It happens that one of this old lady's daughters works in that office.  Yes, she agrees with me that service is worse than poor, but she excuses in the name of the office --even though she doesn't own it, nor run it, nor anything-- by saying that those guys are always flooded with massive amounts of work.

This morning I happened to talk again with this lady, and once again the topic of this office popped up.  Hey, but this time she said:  When is it going to be the day those guys get serious with work!!!

What happened?  She's got a beef with her own daughter?  Nooo!!!  Her daughter got married and quit her job at that office!